Something not quite right? We have a very simple, risk free returns policy.
- If something doesn't fit quite right, or you just aren't that into it, please feel free to get in touch to start the returns process. Send an email to firstname.lastname@example.org
- All garments returned must be in their original condition, unworn and unwashed, without make-up or deodorant marks and with the original packaging and tags intact.
- You will then be refunded in store credit to use when you please.
- All returns are shipped at the expense of the buyer. We strongly recommend that you use a registered and traceable service to ensure that the items arrive safely at OHSOSOM, as you are responsible for said items until they arrive. Please package items properly to ensure they arrive undamaged.
- Please notify us in an email before sending your item back.
Returns must be sent to
PO Box 993No. 21,
North Perimeter Road,
Singapore Post Building,
Airmail Transit Centre,
If you receive a damaged item, please contact us as soon as possible at email@example.com. Items are only considered faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
Refunds are only issued in the unlikely case that items that are received faulty.
Once your return is received and inspected we will send you an email notifying you of the approval or rejection of your refund. Your refund will be credited back to your account via the original method of payment, within 5 working days. Please note that due to varying bank processing times, card transfers may take up to 10 working days to complete.
Sale & Discounted Items
All sale and discounted items are final, no exchanges, refunds or returns.
Your item(s) should be sent back to us within 14 days. Returns outside these time frames may be accepted at the discretion of OHSOSOM Pte Ltd.
If you need to change something about your order (style, size or shipping address, etc), please be sure to email us within 1 hour. Requests that are made after 1 hour of order confirmation are not guaranteed as your order may already be in queue for packing/shipping.
Should you have any questions regarding any of our products, please feel free to get in touch with us at firstname.lastname@example.org and we will get back to you as soon as possible.